What must be included when a patient requests their health records be mailed to them?

When a patient requests their health records to be mailed to them, it is essential to include postage fees in the process of fulfilling that request. This is because the healthcare provider incurs costs to ensure that the records are sent securely and delivered to the patient's address. Acknowledging and communicating these fees is vital since patients should be made aware of any additional costs associated with mailing their records.

While other options might relate to fees or charges, they do not specifically address the requirement to account for postage, which is a direct expense linked to the mailing process. It’s standard practice to ensure transparency regarding any charges that may arise from providing a service, and postage is a common and necessary charge when dealing with physical records.