What should a CRIS do if a discrepancy is noted in the information requested?

When a CRIS notices a discrepancy in the information requested, the best course of action is to verify the request with medical personnel. This is crucial because discrepancies can stem from errors in the information provided, misunderstandings, or even changes in a patient's circumstances. By consulting with medical personnel, the CRIS can ensure that any information released is accurate and complies with regulatory standards, which is essential for maintaining the integrity of patient care and protecting patient confidentiality. Moreover, this step helps prevent the potential legal liabilities that could arise from releasing incorrect information. Taking the time to verify not only upholds the professionalism expected of a CRIS but also reinforces trust in the healthcare system among patients and healthcare providers.