What should you do if a patient requests to redact specific information in their medical record before it is sent to an insurance company?

When a patient requests to redact specific information in their medical record, the appropriate action is to inform them that the record cannot be altered. This is because medical records are legal documents that must accurately reflect the patient's health information and treatment history. Altering or redacting parts of a medical record could misrepresent the patient's health history and could violate regulations such as HIPAA and the guidelines set forth by medical institutions.

Healthcare providers have a responsibility to maintain the integrity and accuracy of medical records. Furthermore, insurance companies require complete medical records to process claims properly. Therefore, fulfilling a request to alter these records would not only be inappropriate but could also create issues for the patient's insurance claims and overall care continuity.

In contrast, the other options present approaches that might compromise the integrity of the medical record or do not align with standard practice in handling such requests.